Privacy Policy

Yak Chat

Campaign use case description

Covey will be collecting opt-in verbally from their clients. The clients will be able to opt in to receive messages either in person at their physical location, or over a phone call if the client calls. When a client is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the client would like to opt in to SMS-based billing notifications. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time.”

How do clients consent to receiving messages?

Clients opt-in by texting directly to their representative at Covey using the phone number provided by that representative. The client is informed verbally about text message opt-in and opt-out as well as on signed forms by the client, informing them of this process.

Privacy Policy

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Terms and Conditions

You agree to receive informational messages (appointment reminders, account notifications, etc.) from Covey. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at info@covey.org. You can opt out at any time by replying STOP.